Payment
Payment methods:
You can pay with the following types of credit cards: Maestro, Mastercard, Visa Electron,Visa, American Express, PayPal, Apple Pay, stripe.You can also pay with a gift card purchased from us. Is the payment process secure? Yes, of course, it is secure. We handle all the information you provide during the purchase process in accordance with data protection regulations and fully compliant with privacy laws. The site also adheres to all regulations regarding spam and virus protection. Navigating on the site is entirely safe.
Return Policy
Return
Please remember that from the day of delivery, you have 14 days to change your mind and request a return. We hope you love every product in your order, but if not, you have 14 days from the date of purchase to return unwanted items to us for a full refund. Simply fill out the return slip attached to your order and send it back with the package. If this is lost, please include a paper with your name, order number, and item numbers of the items to be returned, and write "Return" on it. Please note that the cost of return shipping is borne by the buyer. We always recommend using a tracked service and keeping the return receipt until the return is processed, just in case! We will process your return request within 7 business days of receiving the return. We appreciate your patience.
REFUND POLICY
The buyer bears all return shipping costs, and all shipping costs are non-refundable. Unfortunately, we cannot exchange goods. If you receive damaged/faulty items, please contact Ringis Co Customer Service within 24 hours of receipt, including pictures of the items. Products purchased from the online store must be returned to the address provided on the return invoice. Products must be returned within 14 days of purchase.
All items must be returned unworn, unwashed, undamaged, and with the original labels. We are not responsible for lost or stolen goods that arise during the return shipment. Please ensure you use a tracked service and keep proof of return in case of any issues. Refunds will be credited back to the original payment method used when placing the order. If this is not available, please contact us.
support@ringis.de
Refund
How will I receive the refund for the returned items?
For the refund, we will use the online payment method used for the purchase, which cannot be changed. In the case of orders returned via courier service, the refund will be made within 14 days of the package arriving at our warehouse.
When will I receive the refund for items returned with a courier?
The refund will be processed within 14 days after the return arrives at our warehouse. The visibility of the refunded amount in your account depends on your credit card company or bank, and it may take a few business days to process.
In the case of a voucher: In this case, please contact our customer service, which you can reach via chat, email, or phone.
It's been 14 days, and I still haven't received the refund. What can I do?
Contact us through one of our customer service channels, and we will assist you.
My order was canceled/partially shipped. When will I receive the refund?
We will initiate the refund process as soon as the warehouse confirms the item/order cancellation.
My order was lost/returned to the warehouse. How and when will I receive the refund?
If your package is lost, we will start the refund process after receiving confirmation from the courier service. The refund will be made using the online payment method chosen for the purchase.
Some items were missing from the order. How will I receive the refund?
Please contact us through one of our customer service channels and provide the codes of the missing items. After approval, the refund will be made using the online payment method used for the online purchase.
Can I receive the refund to a different credit card, not the one I used for the online order?
No, the refund will be issued to the same credit card used for the original payment of the order.